Course curriculum

    1. SHSM Intro Video

    1. Virtual Facilitator (Customer Service Introduction)

    1. Instructions Customer Service Certificate

    1. Virtual Facilitator (Resources)

    2. Something to Keep in Mind

    3. Exceptional Customer Service

    4. Finding a New Flavour of Customer Service

    1. Video Facilitator (Mock Situations)

    2. Mock Situation: Scenario #1

    3. Mock Situation: Scenario #2

    4. Mock Situation: Scenario #3

    5. Mock Situation: Scenario #4

    6. Video Facilitator (Writing a Review)

    7. Writing a Review: Part 1

    8. Writing a Review: Part 2

    9. Video Facilitator (Long Scenarios)

    10. Scenario (Long): Part 1

    11. Scenario (Long): Part 2

    1. Conclusion

About this course

  • Free
  • 19 lessons
  • 0.5 hours of video content